General Information
Order Processing and Shipping
Product Inquiries
Warranty and Returns
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Frequently Asked Questions
General Information
Marucci Sports Customer Service is available:
Monday - Friday 8:00am to 5:00pm CST
Make sure your billing information matches your credit card information.
Still having trouble? Please call (225) 291-2552 for assistance.
Order Processing and Shipping
| Product Category | Production/Fulfillment Time |
|---|---|
| Custom Wood Bats | Estimated 3-4 weeks. Customers can elect a $35 upcharge for expedited production (10 business days). Does not include shipping time. |
| Personalized Bats (ex: Engraving, Pre-Applied Grips) | Estimated 2-3 business days. Does not include shipping time. |
| Non-custom Items | Estimated 1-2 business days. Does not include shipping time. |
*Please note, the above estimations account for production and fulfillment time only. Does not include time in transit.
Customers may be responsible for VAT, GST, import duties, and brokerage fees upon delivery. UPS may offer reduced brokerage under eBP in some countries. Marucci pays shipping; customer is responsible for customs and fees.
Product Inquiries
BBCOR (Bat‑Ball Coefficient of Restitution) applies to big barrel bats (25/8″, -3 oz). Required in high school (since 2012) and college play. Bats must have a BBCOR stamp to certify compliance.
BPF stands for Bat Performance Factor. The BPF standard measures how fast a ball can come off the bat. The ruling for USSSA 1.15 BPF certification went into effect on January 1, 2012 for all youth and senior league bats (both small and big barrel) to be used in USSSA play. The USSSA 1.15 BPF, just like the BBCOR stamp, must be permanently stamped on the bat for easy recognition.
These bats are pro-grade but not made to a specific player’s exact specs —they’re offcut from pro orders and sold to the public. Same high quality, but only customizable by length.