What are Marucci's hours of operation?
Our hours of operation are Monday through Friday, 8am to 6pm Central time.
I am having trouble placing my order. What should I do?
Here are a few suggestions:
- Before placing an order, please make sure to have a registered account on our website by entering an email address and creating a password.
- When entering credit card information, make sure that all credit card and billing information matches correctly.
- If the problem persists, please contact us at 1-888-MARUCCI.
How can I receive donated items for an event/charity function?
Send the event flyer and information to email@example.com and we will be in contact with further information.
Order Processing and Shipping Questions
I just placed an order. When can I expect it to ship?
- Due to the volume of orders in our production queue, it typically takes 2-3 weeks for our team to create your handcrafted custom wood bat. If a quicker turnaround is needed, expedited production for $25.00 is an option to purchase, and the bat will be created within 7 business days. The shipping time will be in addition to the production time. To see an estimate of the days in transit from our facility to the final location, please view this map
- If an aluminum bat with engraving is ordered, the order will ship within 2-3 business days following the order.
- If an item with no customization is ordered, it should ship within 1-2 business days following the order.
I made a mistake on my order. Can I cancel or change it once it has been submitted?
Depending on the timing and status of the order, we will do our best to accommodate your request. Please call 1-888-MARUCCI (1-888-627-8224) during our normal business hours (Monday-Friday 8am-6pm CST), and a customer service representative would be happy to assist with the situation. Any product that has already been customized in the production process will not be eligible for changes.
My CAT6 hit the ground and made a weird sound, do I need to send it in for warranty?
The rubber harmonic dampener within the knob of the CAT6 will come secured in place straight from production and after a few hits with a CAT6 the rubber harmonic dampener will loosen a tiny bit within the knob casing. Once the rubber harmonic dampener loosens to its engineered state the technology really starts to take effect. Having the rubber harmonic dampener slightly loose within the knob of the bat allows the unwanted sting and vibrations to be transferred and absorbed with the rubber material the harmonic dampener is constructed out of.
Being that the rubber harmonic dampener is slightly loose within the knob casing of the CAT6 a different type of sound is produced when/if the knob of the bat it tapped or hits the ground in any way. This is completely normal for the Cat6 line of bats. The reason you hear that particular sound is because the vibration-reducing damper is absorbing and trapping all of the vibrations that are being produced in the bat, in turn producing this deadening sound. This is normal and is in fact, technology at work.
What is BBCOR?
BBCOR stands for Bat-Ball Coefficient of Restitution. The ruling went into effect for college on January 1, 2011 and for high school on January 1, 2012. A BBCOR bat is a big barrel bat that measures 2 5/8” with a minus 3 ounce difference from the length of the bat and is made by an approved bat licensee. The BBCOR mark must be permanently stamped on the bat for easy recognition.
The BBCOR approved bats range from 31 inches to 34 inches in length and are required for play at the high school and college levels.
What is BPF?
BPF stands for Bat Performance Factor. The BPF standard measures how fast a ball can come off the bat. The ruling for USSSA 1.15 BPF certification went into effect on January 1, 2012 for all youth and senior league bats (both small and big barrel) to be used in USSSA play. The USSSA 1.15 BPF, just like the BBCOR stamp, must be permanently stamped on the bat for easy recognition.
What is a professional cut wood bat?
When a big leaguer orders bats from us, those bats are handcrafted to his exact specifications, or his preferred cut. However, there are instances when these cuts do not meet that player’s exact specifications of length, weight, balance point, handle or knob shape, etc. and that bat is pulled from that player’s order and is sold as a “Professional Cut.” These bats have no defects and are not considered “blem” bats; they simply did not match what the player requested.
For instance, a player orders a 32 oz. bat, but the cut came out at 32.2 oz. That bat is pulled from that player’s order and sold as a Professional Cut.
These bats are still the highest quality wood, but only can be specified by color and length (not model).
What is the difference between ash and maple?
We offer two types of wood bats: ash and maple. Ash is a soft, open grain wood. Indentions will occur with an ash bat; however, these indentions are normal and will not affect the bat’s overall performance. Ash bats will also tend to flake with gradual use. “Flaking” occurs when the open grains of the ash start to split apart, therefore causing the wood to look like it is flaking off. If you are opposed to the “flaking” and open grains of the ash bats, please consider the maple bat, which is a much harder, closed grain wood.
Can I buy in bulk for my team?
To see if a team qualifies for a team deal, please contact firstname.lastname@example.org for pricing. Wood bats can be purchased in bat bundles online, which include 3-12 wood bats at a discounted price.
Warranty and Returns Information
What products are eligible for a warranty replacement?
Marucci Sports offers a warranty policy on our Pro Model and Custom Pro wood bats; and our aluminium and composite metal bats. We do not currently offer a warranty policy on our apparel, accessories, or other products.
How can I send my aluminum bat in for warranty?
Visit https://warranty.maruccisports.com, review the Terms and Conditions on the featured page, and complete the Return Authorization Form at the bottom of the screen. Please follow the rest of the instructions as specified on the form.
Do I pay for the shipping to return the bat to Marucci Sports?
As part of the warranty policy, the customer covers the shipping cost to Marucci, and we will cover the shipping back to the customer.
Can you expedite the shipping back to me for my warranty bat?
Marucci covers the cost for UPS ground shipping, but if an upgraded shipping method is needed, we offer expedited shipping for a fee. Please email email@example.com for more information.
When will my bat arrive?
Once the bat has been received, our warranty team will either ship a replacement bat or contact the customer for further clarification within 3-5 business days. Once the replacement bat has shipped, an email with your UPS tracking number will be sent. Visit www.ups.com to track the shipment.
Do you offer a warranty on wood bats?
Marucci Sports now offers a one-time 30-day warranty on all Pro Model and Custom Pro Wood Bats. The warranty is included with purchase of bats from https://maruccisports.com. If bats are purchased elsewhere, customer must register his or her bat at https://warranty.maruccisports.com within 7 days of purchase. Customers do not need to register bats purchased from maruccisports.com.
How long is the warranty on aluminum bats?
We offer a 12-month warranty from the date of purchase. For more information please visit our warranty and returns page.
Can I request a different size for my replacement bat?
Our warranty policy permits a direct replacement bat in the same size and same color. You can request a different size or color, but we cannot guarantee that you will receive a different style than what you originally purchased. We will do our best to accommodate your bat preference.
Will I get the same engraving on my new warranty bat?
Yes, the same engraving that was on the original bat will be engraved.
What is covered under the warranty?
The Marucci Factory Warranty on metal bats covers the following three items only:
- Bats with severe dents that resulted from normal use and occurred within one year from the date of purchase.
- Bats featuring structural cracks that resulted from normal use within one year from the date of purchase.
- Bats with damaged end caps or knobs that occurred within one year from the date of purchase.
Are paint chips covered under the warranty?
Our warranty does not cover paint chips since these result from normal use and do not affect the performance of the bat.
Can I exchange my bat?
If the metal bat was purchased at magento.maruccisports.com, it may be exchanged within 90 days from the date of purchase. Bats must be new, unused, in their original packaging, and include proof of purchase. Marucci will not exchange any engraved or used bats. If the customer wishes to exchange the bat for a different priced bat, the customer will either pay or be refunded the difference in price between the two bats. Replacement product on exchanges will be shipped within 7 business days.
If the product was not purchased directly from Marucci, the customer will need to contact the place of purchase regarding their return and exchange policy.
Can I return my bat for a refund?
If you purchased an unengraved aluminum bat from magento.maruccisports.com, the bat must be returned within 30 days of purchase date in order to be eligible for a refund. The bat should be new, unused, in the original packaging, and must include a proof of purchase or receipt. Marucci will issue a refund to your credit card within 10 business days from the date we receive the bat. Refunds will amount to the cost of the product minus the original shipping fee and a $9.99 restocking fee.
If the bat was not purchased from Marucci product from magento.maruccisports.com, the customer will need to contact the place of purchase regarding their return and exchange policy.
I ordered from Canada. What will I have to pay upon delivery?
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Marucci Sports has paid for only the shipping cost for your order.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
I purchased a helmet or non-personalized fielding glove. What is the Pro-Fit Guarantee?
The Pro-Fit Guarantee is a 30-day no questions asked return on helmets and non-personalized fielding gloves. It allows our customers to see if they like the fit of the helmet or break in of the glove. The 30 day period starts on the day the product is received. Please contact our customer service team for information on returning the item.
Do you offer tours of your manufacturing facility?
Tours are offered during normal business hours. Please email firstname.lastname@example.org for availability.